Pre-launch policy draft
This page documents intended storefront behaviour. Business identity, jurisdictions, providers, and final legal wording require review before production launch.
Return window
Under the current draft, eligible objects may be returned within 30 days of delivery. They must be unworn, unaltered, and sent back with their original packaging and included materials.
Contact support before sending anything so the return can be identified and the correct address can be provided.
Items that cannot be returned
The following items are not eligible unless they arrive faulty or are not as ordered.
- Earrings with a broken hygiene seal.
- Personalised, engraved, resized, or made-to-order pieces.
- Items showing wear, damage, or missing components after delivery.
Refund timing
Approved refunds are sent to the original payment method. Bank processing times vary, so the amount may take several business days to appear after confirmation.